If you’re eligible, VAT relief is applied automatically at checkout.
Check your eligibility How our automated VAT relief works
You’ll see clear labels for eligible items and whether 0% VAT is applied before you complete payment.
Already placed your order and would like to claim VAT relief?
How you can receive your VAT relief:
2. Add VAT relief in checkout
Use the VAT Relief box in checkout to submit, edit, or remove your details anytime before paying.
1. Add items
Look for the “VAT‑relief eligible” badge on product pages and in your basket.
3. Pay with confidence
If you’re eligible, 0% VAT is applied to qualifying items. Your completed declaration is attached to your order and emailed to you.
How you can receive your VAT relief:
1. Add items
Look for the “VAT‑relief eligible” badge on product pages and in your basket.
2. Add VAT relief in checkout
Use the VAT Relief box in checkout to submit, edit, or remove your details anytime before paying.
3. Pay with confidence
If you’re eligible, 0% VAT is applied to qualifying items. Your completed declaration is attached to your order and emailed to you.
How you can receive your VAT relief:
1. Add items
Look for the “VAT‑relief eligible” badge on product pages and in your basket.
2. Add VAT relief in checkout
Use the VAT Relief box in checkout to submit, edit, or remove your details anytime before paying.
3. Pay with confidence
If you’re eligible, 0% VAT is applied to qualifying items. Your completed declaration is attached to your order and emailed to you.
Eligibility checker
Who is Eligible for VAT Relief?
VAT relief is specifically intended for individuals who are "chronically sick or disabled" and require goods for personal or domestic use.
To be eligible, you must fall into one of the following categories:
These are conditions that have a long-term and significant adverse effect on your ability to perform everyday activities.
These include conditions that the medical profession recognises as long-term illnesses, such as diabetes, arthritis or lymphoedema.
Additional Guidance
If you are uncertain about your eligibility for VAT relief, the following HMRC guidance should explain everything:
https://www.gov.uk/guidance/vat-relief-on-certain-goods-if-you-have-a-disability
We are dedicated to ensuring that you not only receive the best in care products, but also benefit from the financial relief you are entitled to under the law.
If you have any questions about the VAT relief process or need assistance during checkout, please feel free to reach out to our customer service team.
See how VAT relief changes the price
For items that qualify, you’ll see the VAT-relief price before you pay.
Juzo Soft Armsleeve (Max) (Trend Colours 2024)
Only eligible medical or assistive items are zero-rated. Non-eligible items remain at the standard VAT rate.
See how VAT relief changes the price
For items that qualify, you’ll see the VAT-relief price before you pay.
Juzo Soft Armsleeve (Max) (Trend Colours 2024)
Only eligible medical or assistive items are zero-rated. Non-eligible items remain at the standard VAT rate.
Examples of VAT relief eligible products
How our automated VAT relief works
HMRC details
The following details are based on HMRC guidance. We have kept this wording intact for accuracy.
VAT relief is specifically intended for individuals who are "chronically sick or disabled" and require goods for personal or domestic use.
To be eligible, you must fall into one of the following categories:
- Individuals with a physical or mental impairment: These are conditions that have a long-term and significant adverse effect on your ability to perform everyday activities.
- Individuals with a chronic condition: These include conditions that the medical profession recognises as long-term illnesses, such as diabetes, arthritis or lymphoedema.
- Registered disabled individuals.
- Individuals who are terminally ill.
This means that the goods are made available specifically for the use of an individual disabled person.
The following are not ‘personal’ or ‘domestic’ uses and are not VAT-free:
- goods used for business purposes
- goods supplied to or for an in-patient or out-patient of a hospital or to or for a resident of a nursing or care home where the goods are for use in the care or treatment provided in the hospital or nursing or care home
Medical and surgical appliances, for the full breakdown, go to: https://www.gov.uk/guidance/vat-relief-on-certain-goods-if-you-have-a-disability#goods-you-can-buy-vat-free
If you think that you meet all the conditions for VAT-free goods but have been incorrectly charged VAT you should ask your supplier for a refund. There’s no facility for HMRC to refund VAT to you.If your supplier is not sure how to do this they can contact HMRC for advice. HMRC cannot intervene in disputes between customers and suppliers.