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VAT Relief

Understanding VAT-Free Purchases for Eligible Customers at Patient Choice

At Patient Choice, we strive to support our patients and customers by making healthcare supplies both accessible and affordable. 

One significant way we do this is by offering VAT relief on eligible medical supplies to those who qualify under HMRC's guidance.  

The current rate of VAT in the UK is 20%.

Who is Eligible for VAT Relief?

VAT relief is specifically intended for individuals who are "chronically sick or disabled" and require goods for personal or domestic use. 


To be eligible, you must fall into one of the following categories:

  1. Individuals with a physical or mental impairment: These are conditions that have a long-term and significant adverse effect on your ability to perform everyday activities.
  2. Individuals with a chronic condition: These include conditions that the medical profession recognises as long-term illnesses, such as diabetes, arthritis or lymphoedema.
  3. Registered disabled individuals.
  4. Individuals who are terminally ill.

Additional Guidance

If you are uncertain about your eligibility for VAT relief, the following HMRC guidance should explain everything: 

https://www.gov.uk/guidance/vat-relief-on-certain-goods-if-you-have-a-disability

We are dedicated to ensuring that you not only receive the best in care products, but also benefit from the financial relief you are entitled to under the law. 

If you have any questions about the VAT relief process or need assistance during checkout, please feel free to reach out to our customer service team.

How to Claim VAT Relief at checkout?

To ensure you benefit from VAT relief on eligible products from Patient Choice, please follow these steps:

  1. Add the products needed to your shopping cart.
  2. Proceed through the checkout process and you will reach the VAT relief form.
  3. Fill in the online form to declare your VAT relief status.
  4. All eligible products will have the 20% VAT removed before making payment.


You will have the opportunity to edit the VAT form if needed before completing your order.

How to Claim VAT Relief after checkout (Refund)?

If you have already placed an order and would like to claim a VAT relief refund, please follow the below steps:


  1. Fill in the form below to declare your VAT relief status, we will then process your request within 1-2 working days.
  2. The VAT will be refunded to your previously chosen payment method: Stripe (direct to your debit/credit card) or PayPal (back into your PayPal account).


Please ensure your/the patient's full legal name is entered. 
We cannot accept shortened names e.g. J Smith - this will cause delays or prevent us from processing your VAT relief refund.
The order number provided by email or on the order confirmation page. This is in the format of SO1234 as an example.
You can also view your order history by clicking here
If you are completing the form on behalf of a patient/relative, please include this information here to assist us with processing the VAT relief correctly.
If the information on the form does not match with your order e.g. two different names provided and there is no mention of why, we cannot process the VAT relief form and it will cause delays with your refund.
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Thank You For Your VAT Relief Request

Our team will review and process your request in the next 1-2 working days.
 A confirmation email will be sent once your refund has been completed.

If you require further assistance, please do not hesitate to contact our customer service team.