VAT Relief

Understanding VAT-Free Purchases for Eligible Customers at Patient Choice

At Patient Choice, we strive to support our patients and customers by making healthcare supplies both accessible and affordable. 

One significant way we do this is by offering VAT relief on eligible medical supplies to those who qualify under HMRC's guidance.  

The current rate of VAT in the UK is 20%, so if you are eligible for relief, it effectively reduces the cost of your supplies by 16.67%.

Who is Eligible for VAT Relief?

VAT relief is specifically intended for individuals who are "chronically sick or disabled" and require goods for personal or domestic use. 

To be eligible, you must fall into one of the following categories:

  1. Individuals with a physical or mental impairment: These are conditions that have a long-term and significant adverse effect on your ability to perform everyday activities.
  2. Individuals with a chronic condition: These include conditions that the medical profession recognises as long-term illnesses, such as diabetes, arthritis or lymphoedema.
  3. Registered disabled individuals.
  4. Individuals who are terminally ill.

Additional Guidance

If you are uncertain about your eligibility for VAT relief, the following HMRC guidance should explain everything:

We are dedicated to ensuring that you not only receive the best in care products, but also benefit from the financial relief you are entitled to under the law. 

If you have any questions about the VAT relief process or need assistance during checkout, please feel free to reach out to our customer service team.

How to Claim VAT Relief?

To ensure you benefit from VAT relief on eligible products from Patient Choice, please follow these steps:

  1. Add the products needed to your shopping cart.
  2. Proceed through the checkout process and make payment.
  3. Fill in the form below to declare your VAT relief status, we will then process your request within 1-2 working days.
  4. The VAT will be refunded to your chosen payment method: Stripe (direct to your debit/credit card) or PayPal (back into your PayPal account).
The order number provided by email or on the order confirmation page. This is in the format of SO1234 as an example.
You can also view your order history by clicking here
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Thank You For Your VAT Relief Request

Our team will review and process your request in the next 1-2 working days.
 A confirmation email will be sent once your refund has been completed.

If you require further assistance, please do not hesitate to contact our customer service team.